Refund Policy

Overview

This Refund Policy applies to services and products offered by Akentro Healthcare Private Limited. For product-specific refund policies, please refer to the PilMate platform at pilmate.com.

Technology Services

Refund eligibility for technology and partnership services is evaluated on a case-by-case basis according to the terms of individual agreements.

How to Request a Refund

To request a refund or discuss billing concerns, contact us at customercare@akentrohealthcare.com with your order details and reason for the request.

Processing Time

Approved refunds are typically processed within 7–14 business days to the original payment method.